Project Support
Partner Services
Project Support
From complex survey design and project configuration to deployment and troubleshooting, our team provides hands-on technical support throughout the data collection process. Services are tailored to your organization’s objectives, technical requirements and existing capacity.
Our experts can help your team design and improve forms, establish user roles and permissions, configure KoboCollect, and develop practical workflows for managing project data. Whether you need support for a specific technical challenge or throughout the full project lifecycle, our team can help you optimize data collection and strengthen the impact of your work.
Project support options
Form development
Advanced form design tailored to your project requirements
Development of complex multilingual forms using XLSForm
Configuration of dynamic data attachments and advanced question types
Form refinement to improve usability and data quality
User account configurations
Bulk user account creation and configuration
Administrator and project management account setup
Project sharing, user roles and access permissions
KoboCollect setup, synchronization and device configuration
Project setup & deployment
Planning for data collection implementation and monitoring
Configuration of advanced project settings and workflows
Support for pilot testing, deployment and project rollout
Qualitative data workflows with AI-assisted analysis
Development of user guides and project documentation
Technical support
Troubleshooting for forms, data, and technical issues
Ongoing assistance with project settings and user accounts
Support for APIs, Power BI, and other external integrations
Technical consultations and hands-on support
