Partner Services
Project Support
From complex survey design and project configuration to troubleshooting, our team provides hands-on support throughout the data collection process. Services are tailored to your organization’s objectives, technical requirements, and needs.
Our experts can help your team with form development, account and device setup, and improve workflows for managing project data. Whether you need support for a specific technical challenge or throughout the full project lifecycle, our team can help you optimize data collection and strengthen the impact of your work.
Project support options
Form development
✓ Advanced form design tailored to your project requirements
✓ Development of complex multilingual forms using XLSForm
✓ Linking data attachments and creating advanced question types
✓ Form refinement to improve usability and data quality
User account configurations
✓ Bulk user account creation and configuration
✓ Administrator and project management account setup
✓ Project sharing, user roles, and access permissions
✓ KoboCollect setup, synchronization, and device configuration
Project setup & deployment
✓ Planning for data collection implementation and monitoring
✓ Support for pilot testing, deployment, and project rollout
✓ Qualitative data workflows with AI-assisted analysis
✓ Developing user guides and project documentation
Technical support
✓ Troubleshooting for forms, data, and technical issues
✓ Ongoing assistance with project settings and user accounts
✓ Support for APIs, Power BI, and other external integrations
✓ Technical consultations and hands-on support
